Thursday, March 08, 2007


If you see this post— I may well just give up before it gets posted— you'll know I braved probably five or ten minutes of repeated " domain could not be found" error messages, and slow-as-molasses DSL. Yes, my small local mom 'n pop Internet Service Provider,, is on the fritz again. Has been since Saturday. No, I'm busy today, as I've been all week: I don't have time to wait endlessly on hold, listening to elevator music, trying to get this straightened out, only to be told by a customer disservice representative that, despite all appearances, actually I'm not having any problems.

You read that right. Last time this happened, back in November and December, the slowdown lasted for almost a month. Slower-than-dialup speeds on DSL, all them error messages. I called repeatedly then, for all the good it did. At first they refused to believe that I and my neighbors were even having any problems. I repeat, despite repeated calls the slowdown continued for almost a month.

This time it's only five days and counting. Oh well, I could always look into satellite...


Anonymous Anonymous said...

OR, you could drive over there and politely talk to them about it face to face. As ex-customer-service for another company, nothing freaks them out more than a customer "concerned" enough to put in some "face" time. And, if you bring a tape-recorder (prominently placed on the countertop), they will come completely unhinged!

Personally, even if it doesn't fix my problem I usually feel better having messed with their heads. But thats just me. I'm easily amused :)

Thursday, March 08, 2007 12:47:00 PM  
Blogger Richmond said...

Yeepers. That's got to be frustrating!

Friday, March 09, 2007 6:31:00 AM  

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